Shipping & Returns

Shipping

Archival pigment prints are printed to order and dispatched directly from the printers. Please allow up to 10 working days for delivery.

For other artworks/products we aim to dispatch within 1-3 working days by UPS. Original artworks are fully insured.

Larger paintings (sent outside of the UK) will be sent crated via an art logistics company, this can take between 14-21 days depending on location. Delivery of larger paintings within the UK will be shipped via courier, please allow up to 7 working days.

Duties and Taxes

Customers in the UK, EU and US will not have to pay customs fees on print to order year posters as these will be printed either in the UK, Germany or US depending on the customers location. Please note this applies to the year posters only!

If purchasing other artworks/products (such as blankets) outside of the UK they may be subject to duties and import taxes, this is the responsibility of the customer to pay. UPS will notify the recipient directly and fees will need to be paid prior to delivery.

Returns

We do hope that you are happy with your purchase but if for any reason you are not please do get in touch immediately by contacting this email address:

hello@sanna-annukka.com

We cannot accept returns on any prints (including print to order year posters) or paintings as potential damage may happen during its transit back to us. This would prevent the artwork from being resold.
If any artwork arrives in a faulty condition then please do get in touch by email and if possible please provide images of the damage. We will endeavour to replace your item as quickly as possible.
We do accept returns on blankets as long as they are returned in their original condition.

Please note we do not refund original shipping costs and you will have to cover the costs of return shipping. 

When sending an item back to us we thoroughly recommend using a trackable shipping method so that you can track the status of your return shipment to ensure it is returned safely to us.

Please email hello@sanna-annukka.com if you have any further questions.

Thank you for shopping with us!