Shipping & Returns

 

Shipping

Archival pigment prints are printed to order and dispatched directly from the printers. Please allow up to 10 working days for delivery.

For other artworks/products we aim to dispatch within 1-3 working days by UPS. Original artworks are fully insured.

Larger paintings (sent outside of the UK) will be sent crated via an art logistics company, this can take between 14-21 days depending on location. Delivery of larger paintings within the UK will be shipped via courier, please allow up to 7 working days.

Unfortunately due to GPSR regulations blankets cannot be sold to customers in the EU. However, print on demand items (year posters) can be shipped worldwide as EU orders will be printed and dispatched from Germany.
Original artworks can also be shipped worldwide as they are exempt from GPSR.

Duties and Taxes

Customers in the UK, EU and US will not have to pay customs fees on print to order year posters as these will be printed either in the UK, Germany or US depending on the customers location. Please note this applies to the year posters only!

If purchasing other artworks/products outside of the UK they may be subject to duties and import taxes, this is the responsibility of the customer to pay. UPS will notify the recipient directly and fees will need to be paid prior to delivery.

Returns

We do hope that you are happy with your purchase but if for any reason you are not please do get in touch immediately by contacting this email address:

hello@sanna-annukka.com

We cannot accept returns on any prints (including print to order year posters) or paintings as potential damage may happen during its transit back to us. This would prevent the artwork from being resold.
If any artwork arrives in a faulty condition then please do get in touch by email and if possible please provide images of the damage. We will endeavour to replace your item as quickly as possible.
We do accept returns on blankets.

Please note we do not refund original shipping costs and you will have to cover the costs of return shipping. 

When sending an item back to us we thoroughly recommend using a trackable shipping method so that you can track the status of your return shipment to ensure it is returned safely to us.

Please email hello@sanna-annukka.com if you have any further questions.

Thank you for shopping with us!

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GPSR - General Product Safety Regulation Compliance Statement by The Print Space (in connection with print to order art prints/year posters only). This does not apply to other products like original artworks/paintings and blankets.

We are committed to ensuring that our print on demand art prints comply with the EU’s General Product Safety Regulation (GPSR), effective from December 13, 2024. This commitment ensures that our products meet the highest safety standards for our customers in the European Union and Northern Ireland.

Product Safety and Compliance

  • Product Identification: Each product is clearly labeled with a unique identifier, including type, batch, or serial number, to ensure traceability.

  • Manufacturer Information: As the creators of these art prints, we provide our name, registered trade name or trademark, and contact details, including our postal and electronic addresses.

  • EU Responsible Person: For customers within the EU and Northern Ireland, we have appointed an Authorized Representative to act on our behalf regarding product safety compliance:

Two-Year Warranty

In compliance with EU regulations, our print to order art prints come with a mandatory two-year warranty. This warranty covers any defects in materials or workmanship under normal use during the warranty period. Should you encounter any issues with our products, please contact our representative at  info@theprintspace.co.uk , and they will be happy to assist you with repairs, replacements, or refunds as necessary.

Risk Assessments and Technical Documentation

We conduct thorough risk assessments for all our products to identify and mitigate potential hazards. Comprehensive technical documentation is maintained and can be provided upon request to demonstrate compliance with safety requirements.

Incident Reporting and Product Recalls

We monitor customer feedback diligently. In the unlikely event of a safety concern, we are prepared to take immediate corrective actions, including notifying customers and relevant authorities, and conducting product recalls if necessary.